Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the

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Provides a guide to help create budgets, manage projects, evaluate technology, and hire and motivate personnel.

Gain insights into the latest technology and business trends within testing domains About This Book This book covers the latest trends that every Testing and QA

The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions lo