Greening Service Management

Book excerpt: This publication takes a holistic approach to environmental challenges and corresponding responses from IT in general, and service management in particular. It covers not only energy management, but also other environmental concerns, and how service management can contribute to addressing these. It is important that each environmental issue is not tackled in isolation, as there tends to be great interplay between different environmental challenges. The publication is divided into the following sections: (1). Introduction - an overview of the publication's contents, the context of the publication and the intended audience; (2). Changing our Current Viewpoint - is there really a need to act? And if so, at what levels and timescales? Who and what will be the key drivers for change to occur?; (3). The Role of Service Management - how and where does service management play a part in achieving environmental change? Each phase of the ITIL service lifecycle is looked at separately: Service Strategy, Service Design, Service Transition, Service Operation, and CSI (continual service improvement); (4). The Role of Governance - how and where does governance play a part in achieving environmental change?; (5). Where to Start - practical advice on how to make a start on addressing the issues confronted by organisations. (6). Measuring Environmental Performance - advice on measuring your environmental performance