Analyses the telecom reform process in Malaysia and the Philippines. Looks at the institutions and actors that were the driving force behind these changes, and

For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and