Waiting in lines is a staple of everyday human life. Without really noticing, we are doing it when we go to buy a ticket at a movie theater, stop at a bank to m

The definitive guide to queueing theory and its practical applications—features numerous real-world examples of scientific, engineering, and business applicat

Queueing is an aspect of modern life that we encounter at every step in our daily activities. Whether it happens at the checkout counter in the supermarket or i

This introductory textbook is designed for a one-semester course on queueing theory that does not require a course on stochastic processes as a prerequisite. By

Praise for the Third Edition "This is one of the best books available. Its excellent organizational structure allows quick reference to specific models and its