This important new book will help librarians make better reference decisions, aligned to customer needs and expectations, especially significant with today’s

In this fully updated revision, expert instructor and librarian Peggy Johnson addresses the art in controlling and updating your library's collection.

An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!

The complex issues associated with developing and managing electronic collections deserve special treatment, and library collection authority Peggy Johnson rise

The only things librarians seem to encounter more often than acronyms are strings of jargon and arcane technical phrases—and there are so many floating around