Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr

Product Experience brings together research that investigates how people experience products: durable, non-durable, or virtual. In contrast to other books, the

Up-close and uniquely personal, like never seen before, this exquisite fine art book showcases the glowing beauty of fireflies, as seen through the lens of the

When people encounter an argument for or against God's existence, it often raises more questions than it answers. In Letters to Doubting Thomas, C. Stephen Laym

The essays address the following questions: How and under what conditions has our culture come to represent the individual? What characterizes individualistic i