This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new fram

'Sustainable strategic management" refers to strategic management processes that seek competitive advantages consistent with a core value for environmental sust

In today’s modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This include

CRM first entered the business vocabulary in the early 90’s; initially as a systems driven technical solution. It has since escalated in importance as system