"This is an impressive collection that will form a must-have resource for those undertaking, teaching or studying qualitative research. It is nicely balanced to

Demonstrating how the methods and findings of conversation and discourse analysis may inform the development of empirical research questions, this text offers c

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers

Introducing the theory and practice of conversation, discourse and document analysis, this text demonstrates the usefulness of these methods in addressing key q

An outstanding introduction to discourse analysis of written language in an age that is more and more characterized by multilingual, digital, and generically hy