Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various wel

This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped t

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government insti

With the far-reaching global impact of the COVID-19 pandemic, the demand and the necessity for digital enterprise transformation have accelerated exponentially.

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively