Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo

With today's health care systems demanding not only capable nurses but also reflective practitioners, nurse educators are challenged more than ever to engage st

While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this fo

In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class trea