Creating a Customer-centered Culture
Download or Read eBook Creating a Customer-centered Culture PDF written by Robin L. Lawton and published by ASQ Quality Press. This book was released on 1993 with total page 0 pages. Available in PDF, EPUB and Kindle.
| Author | : Robin L. Lawton |
| Publisher | : ASQ Quality Press |
| Total Pages | : 0 |
| Release | : 1993 |
| ISBN-10 | : 0873891511 |
| ISBN-13 | : 9780873891516 |
| Rating | : 4/5 (11 Downloads) |
Book Synopsis Creating a Customer-centered Culture by : Robin L. Lawton
Book excerpt: Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
