Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Rona

Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easie

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal refere