Canadian Consumer Handbook, 2005:

Book excerpt: This handbook offers information and advice for consumers to help them gain knowledge about consumer rights, make informed decisions, and protect against unscrupulous dealers. It begins with some general information on how to complain effectively and then presents consumer tips on such matters as intelligent buying, collection agencies, contracts, protecting consumer privacy, door-to-door sales, electronic commerce, avoiding fraud, home renovations, mail order purchases, misleading advertising, pyramid schemes, telemarketing, refund and exchange, warranties, and deceptive or unfair business practices. The handbook concludes with a directory of organizations of interest in the following categories: consumer affairs offices, other governmental contacts, consumer groups, better business bureaus, automobiles, financial services, energy and utilities, credit, the home, and health and food. Includes index.