This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc

A Marxist investigation into the forms of resistance occurring in the UK call centre today

Call centers today have emerged as not only a biggest employer but also as adynamic industry. Everyday thousands of people become part of this growingfraternity

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c

This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.