Call Center Savvy
Download or Read eBook Call Center Savvy PDF written by Keith Dawson and published by CRC Press. This book was released on 1999-01-06 with total page 151 pages. Available in PDF, EPUB and Kindle.
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 151 |
| Release | : 1999-01-06 |
| ISBN-10 | : 9781040160657 |
| ISBN-13 | : 1040160654 |
| Rating | : 4/5 (57 Downloads) |
Book Synopsis Call Center Savvy by : Keith Dawson
Book excerpt: It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
