With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

This clear, concise, user-friendly book strives to deliver vital communication skills that future professionals need to be successful in both their careers and

This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business ex

"It's HOW You Say It"(TM) How true. Words are powerful tools. Do you wonder why, at times, someone takes offense at something you've said and you have no idea w