Achieving Customer Experience Excellence through a Quality Management System
Download or Read eBook Achieving Customer Experience Excellence through a Quality Management System PDF written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-04 with total page 181 pages. Available in PDF, EPUB and Kindle.
| Author | : Alka Jarvis |
| Publisher | : Quality Press |
| Total Pages | : 181 |
| Release | : 2016-07-04 |
| ISBN-10 | : 9781953079671 |
| ISBN-13 | : 1953079679 |
| Rating | : 4/5 (71 Downloads) |
Book Synopsis Achieving Customer Experience Excellence through a Quality Management System by : Alka Jarvis
Book excerpt: A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
