A statistical breakdown of complaints about primary care trusts and relevant care trusts 2010-11

Book excerpt: In this supplement to the main report 'Listening and learning: the Ombudsman's review of complaint handling by the NHS in England in 2010-11' (HC 1522, session 2010-12, ISBN 9780102975086) the Ombudsman publishes more detailed data on complaints about primary care trusts and relevant care trusts. For each trust the data shows how many complaints: were received; resolved through intervention; accepted for investigation; and reported on (with the percentage upheld, partly upheld and not upheld). The data is presented in four categories, according to whether the complaint was about: the trust itself (PCT or care trust); a GP or GP practice; a dentist of dental practice; or opticians, pharmacies or healthcare funded by the trust but provided by a private company.