A Handbook for Measuring Customer Satisfaction and Service Quality
Download or Read eBook A Handbook for Measuring Customer Satisfaction and Service Quality PDF written by Morpace International and published by Transportation Research Board. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle.
| Author | : Morpace International |
| Publisher | : Transportation Research Board |
| Total Pages | : 222 |
| Release | : 1999 |
| ISBN-10 | : 030906323X |
| ISBN-13 | : 9780309063234 |
| Rating | : 4/5 (3X Downloads) |
Book Synopsis A Handbook for Measuring Customer Satisfaction and Service Quality by : Morpace International
Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
