Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,

Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in naturean

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadm

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturi