Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most

This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels t

The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical