This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implem

This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

This book presents the concept that quality as a keystone philosophy in today's business world can be applied to school systems as a means to improving educatio