Quality Circles

Book excerpt: Abstract: Methods which may be used to motivate people (workers and managers) to produce and achieve higher levels of excellence and obtain job satisfaction through participation in quality circles are presented. Assessment of organization's readiness for a quality circle program, identification of objectives, techniques for problem solving, and ways to maintain momentum in quality circle building are explained in detail. Quality circles are not the total answer to an organizations problems, but they may represent a viable alternative for managing and working together to create a more effective and efficient system. The book documents the evolution of the quality circle methodology and philosophy and may be used as a handbook for people and organizations interested in quality circles. (kbc).