Exploring the concept of quality management from a new point of view, this book presents a holistic model of how consumers judge the quality of products. It lin

Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of

Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because qu

Foundations of Voice and Speech Quality Perception starts out with the fundamental question of: "How do listeners perceive voice and speech quality and how can

It has been observed that the studies of quality are pursued in various disciplines like economics, quality management, and marketing science, and are seen isol