The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality

The first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction pr

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for

Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in p