Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on bo

To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards e

Strategic Management: Total Quality and Global Competition d is the first text that integrates strategic management with the themes of total quality managment a

Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real,

Strategic Total Quality Management is a new way of looking at quality. It views quality from corporate performance and product quality. Corporate performance is