Profiles for Performance

Book excerpt: Not only did Westinghouse win the first annual Malcolm Baldrige Quality Award in 1988, its Productivity and Quality Center (PQC) also trained such other Baldrige winners as Motorola, Xerox, Texas Instruments, Eastman-Kodak, and Milliken. Now, a key member of the PQC shares the never-before-published techniques that have saved Westinghouse and its quality trainees millions of dollars. Written in a direct, how-to style, this book focuses on cost-time management, showing readers how to look at the overall goals of the organization and pinpoint ways to reduce the time and cost of getting things done. Quality engineers and managers will learn to map all business transactions as a series of costs over time, to measure the effectiveness of their programs, and to prove their results to top management. Case studies from Westinghouse and its trainees illustrate the many principles discussed.