University level text. Some complex problems simply do not have "solutions." The key to being an effective leader is being able to recognize and manage such pro

AND is a resource for people who want to make a positive difference. By overcoming two obstacles: resistance to change and polarization. From a problem-solving

Congregations often find themselves in power struggles over two opposing views. People on both sides believe strongly that they are right. They also assume that

Move from entrenched differences to common goals! All too often, education initiatives collapse because leaders fail to learn from the concerns of those charged

How do you do two seemingly opposite things at once? How can you be candid and diplomatic, provide structure and flexibility, keep things stable and lead change