"The maxim "Primum non nocere" is almost as old as the practice of medicine. In combination with the principles of beneficence, autonomy and justice, and whilst

This book is one of the first to comprehensively summarise the latest thinking and research in the rapidly evolving field of quality management in intensive car

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv

v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.