This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the facto

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us

Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f

The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quali