This title was first published in 2001. Much discussion takes place concerning the nature of the relationship between nurses and older people in hospital and th

Drawing on best practices and real examples from companies who are achieving record results, Getting to We flips conventional negotiation on its head, shifting

Once viewed as entertainment, activity provision is increasingly being seen as of therapeutic value and an integral part of quality care practice. This change h

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an ag

PART ONE 1. Values - what older people have told us 2. Policy and politics (disadvantaged) 3. Sociology (disadvantaged) 4. Person-centred care PART TWO 5. Commu