Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneou

The traditional view of the relationship between business and the arts is very much a one-way affair: organisations may endorse, fund or publicise the arts but

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financi

The gathering of academics, researchers and practitioners at this momentum provides a new opportunity for the literacy world that is concerned with the halal in

"This book explores the role of ICT utilization in the organizational culture and business excellence context. It also examines the influence of organizational