How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: empowers individ

An extremely practical book that offers methods of prevention and management strategies, and provides a comprehensive view of the problem of violence and aggres

Features: Written by two respected authorities in the field of aggression management, Steven S. Wilder and Chris Sorensen, the text applies their techniques to

This guidance publication from the Health and Safety Advisory Committee is aimed at managers and supervisors in the health serives. It provides guidance on asse

The chapters in this volume have been written by authors whose research work emphasizes the aggression-eliciting characteristics of people and other animals, th