Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more

Modern information and communication technologies, together with a cultural upheaval within the research community, have profoundly changed research in nearly e

"This is a great book! I have to admit I wasn't enthusiastic about the idea of a book with such a narrow topic initially, but, frankly, it's the first professio

This important new book will help librarians make better reference decisions, aligned to customer needs and expectations, especially significant with today’s

This important new book will help librarians make better reference decisions, aligned to customer needs and expectations, especially significant with today’s