Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer.

Reputation is becoming an imperative business function that influences strategic decisions including the direction of a business plan and how an organization sh

Reasonable accommodation is defined as any change in the work environment or in the way business is usually conducted that results in equal employment opportuni

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and c

The rapidly increasing rate of world change demands not just incremental change that organizations have used in the past, but fast, radical alterations of their