In this companion volume to his acclaimed Juran on planning for quality, J.M. Juran now focuses on the challenges faced by senior managers who must lead their c

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

A practical, concise guide to improving business performance by properly applying quality management methods "Dr. Juran's wisdom on quality and management is ti

By the most famous expert on quality in the world, this book offers a universal basis for quality planning--applicable throughout any organization and in all in

Concise, convenient, to the point—a one-stop source for implementing quality leadership "At last, we now understand that quality superiority cannot be achieve