This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the se