With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

An introductory text on various aspects of reference services that requires your students to think!An Introduction to Reference Services in Academic Libraries i

"This open access textbook offers a comprehensive introduction to instruction in all types of library and information settings. Designed for students in library

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i