This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in publi

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

"Works of Dr. Shiyali Ramamrita Ranganathan (S.R. Ranganathan) need no introduction. They are renowned not because they cover certain facet of library and infor

This book is the culmination of three years of study of information and referral activity in U.S. public libraries. Information and referal (I&R) is defined bro

This textbook and ready reference for today's reference-services librarian nicely combines theory and practical application. The authors utilized an advisory bo