The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies aro

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is bu

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organ

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure sh

This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes - Business Process Management (BPM).