Understanding and Implementing ISO 9000 and ISO Standards
Author | : David L. Goetsch |
Publisher | : |
Total Pages | : 230 |
Release | : 1998 |
ISBN-10 | : STANFORD:36105020123472 |
ISBN-13 | : |
Rating | : 4/5 (72 Downloads) |
Book excerpt: Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality Management (TQM), and as a hands-on guide for use in private sector organizations. This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment. Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems.