This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve

Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. D

IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have w

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv

Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspe