The Hello Culture

Book excerpt: Businesses are far more successful if all their employees step forward to make customers, clients, and patients feel valued. The Hello Culture demonstrates the remarkable power of saying hello and the downside to ignoring people. It has a very positive effect on customers and it gets employees to bond as a team. It’s simple, so your staff will get it. It’s inexpensive, so your business leaders will love it. It’s transformational, so your competitors will fear it. Over time, The Hello Culture will help define the identity of your business, and it will help you attract and retain the best talent in your marketplace. Best of all, it will make your employees remarkable in the eyes of your customers. The Hello Culture creates a source of deep pride for your employees and great satisfaction for your customers.