A constant theme is the need to match management development schemes and activities to the needs of specific organizations and the contributions, though widely

On few occasions in the history of modern management have leadership skills been in such sharp focus as they are now. The ability to direct often very large and

How do you measure managers and leaders? How do you assess their development needs? Leadership and Management Development covers these and other key topics that

Modern projects are all about one group of people delivering benefits to others, so it's no surprise that the human element is fundamental to project management

This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.