Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a f

In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Pu

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the fi

Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case

Innovation is an oft-heard buzzword in both public and private sectors concerned with the organisation and delivery of services to vulnerable individuals. This