Designed to be easy to read and perfect for busy people who have little time, this unique book provides an introduction to the new concept of Failure Mapping by

Why Law Enforcement Organizations Faildissects headline cases to examine how things go wrong in criminal justice agencies. The third edition features new cases

An oft-repeated adage among telecommunication providers goes, “There are ve things that matter: reliability, reliability, reliability, time to market, and cos

User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunder