"Outlines a focused and results-oriented plan for achieving the best results from staff members through a coaching style of management ... Complete with new for

"[T]he diversity of perspectives presented within this publication will build on the reader's existing knowledge to bring nuances and alternative approaches to

Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform yo

There’s no shortage of library management books out there—but how many of them actually tackle the little details of day-to-day management, the hard-to-cate

What does successful academic library management look like in the real world? A team of editors, all administrators at large research libraries, here present a