Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively comm

Mediation Theory and Practice, Third Edition introduces you to the process of mediation by using practical examples that show you how to better manage conflicts

"Your toolkit for prevention, redemption, and occasionally retribution." -Ralph Nader Whenever you purchase goods or services in a personal, household, or famil

Presents an explanation of the mediation process, including choosing a mediator, preparing a case, negotiating, and writing a binding agreement.