With an integrated case study approach, this book offers a comprehensive and reader-friendly method for future managers to learn how to recognize and analyze et

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the

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This book consolidates international, contemporary and topical case study based research in tourism, travel, hospitality and events. Case studies can make learn

There are increasingly strident calls from many sectors of society for the tourism industry, the world’s largest industry, to adopt a more ethical approach to