Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyz

Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference libra

Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppo

The book contains essays on current issues in arts and humanities in which peoples and cultures compete as well as collaborate in globalizing the world while ma

Stay up-to-date with the growing amount of reference resources available online How important is the World Wide Web to information retrieval and communication?